Hospital Policies

Appointments

To best serve patients and accomodate scheduled surgical procedures, we operate primarily by appointment. Unstable emergency cases must receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client in a timely fashion.

If time spent in the waiting room is distressing to your pet, please ask about routine appointments at our WellCare facility, where emergency cases are not seen and therefore wait times are minimized. dog2

Patient Arrival

We make every effort to help our patients feel comfortable during visits, but they may be a little uneasy about new people, new surroundings and other pets. We recommend that animals be placed on a leash or in pet carriers before entering the hospital or wellness clinic. Please also keep all birds and exotic pets caged until the doctor enters the exam room.

Privacy

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We do not collect or give out any information to any third party vendors or internet businesses. No information will ever be disclosed to outside parties from us or our web site hosting company.

Bolton Veterinary Hospital recognizes the importance of protecting the personal privacy of its clients, its patients and those individuals who simply visit our site.

Your privacy is also protected in our hospital. At no time is any information given out about the client or the pet without the consent of the owner.

Payments

We try to keep our costs down so that, in turn, we may keep your veterinary care costs down. This is the reason we do not “bill” for our services. If you pay as you go, then we can do likewise, reducing the costs of medication, supplies, and bookkeeping. We accept the following financial options:¬†cash, personal checks, MasterCard, Visa, Discover, debit cards, and Care Credit.