FAQs

If your question isn’t answered here, please feel free to give us a call at (860) 646-6134.

wyethWhat are the hospital hours?

Bolton Veterinary Hospital is our primary care clinic, open Monday through Friday from 8am to 6pm, and on Saturdays from 8am to 1pm. We also offer extended evening hours on some weekdays. Please call our office for more information.

East of the River Veterinary Emergency Clinic is open to all pet owners for emergency services. A doctor is in the building at all times, including overnight, weekends and all holidays, to see emergencies and manage inpatient care.

Bolton Veterinary Hospital WellCare is our healthy pet clinic for wellness and vaccine appointments. It does not have regular office hours, and is open by appointment only. To schedule an appointment, please call us.

Do I need to have an appointment?

Yes, regular appointments as well as emergencies are seen by appointment. We are most effectively and efficiently able to provide timely service to you and your pets if you schedule an appointment. If you feel that you have an emergency with your pet, please call our office to make an appointment. In life-threatening situations, an appointment is never necessary, but a call to our office is incredibly helpful to us in order to prepare properly for your arrival.

 ak2What forms of payment do you accept?

Cash, Check, Mastercard, Visa, Discover and CareCredit are accepted.

Can I make payments?

No. In order to keep our costs and your prices as low as possible, payment is required at the time of service.

At what age can I have my pet spayed or neutered?

Spaying or neutering may be done at approximately 6 months of age. A later age may be recommended for some breeds, and some rescue groups and shelters may have pets altered at a younger age. Your pet is given an exam prior to surgery to determine whether they are healthy enough to undergo a surgical procedure. Pre-anesthetic blood screening is also recommended to assure anesthesia will be safe for your pet. Current vaccinations are required at the time of surgery.

bunny1Should exotic pets be spayed or neutered?

Benefits to spaying and neutering vary by species, and is often done for population control of exotic pets as well as dogs and cats. Notably, female rabbits are at high risk of uterine cancer if they are not spayed before approximately one year of age. Female rats are at high risk of developing mammary tumors if they are not spayed before six months of age. Ferrets are typically spayed or neutered before purchase or adoption. Birds and reptiles are not commonly spayed or neutered.

Is it a good idea to let my pet have at least one litter?

No. There is no advantage to letting your pet have one litter. However, there are plenty of advantages to having your pet spayed or neutered. These advantages include decreasing the chances of breast tumors, cystic ovaries and uterine infections later in life; decreasing the incidence of prostate cancer or chronic prostate infection later in life; helping prevent undesirable behaviors such as spraying, urine-marking, and roaming the neighborhood, and decreasing the surplus of unwanted puppies and kittens.

Emergency FAQs

What is East of the River Veterinary Emergency Clinic?

East of the River Veterinary Emergency Clinic is a 24-hour emergency care facility serving the northeast region of Connecticut. It is located at 222 Boston Turnpike, at the same location as Bolton Veterinary Hospital.

Do you use an answering service?

No, all calls ring directly to the hospital where doctors, technicians and staff members are available 24 hours per day, 7 days per week to answer your questions and to schedule appointments.
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Must I make an appointment?

We do request that you call the office ahead of time. This will allow us to assess the medical urgency of the emergency and allow us to determine the best time for your pet to be seen. We attempt to run on a “by-appointment” schedule so that we can see your pet in a timely manner.

We understand there are many emergencies that cannot wait for a scheduled appointment and must be seen as soon as possible. If you find yourself in one of those situations, we do request a phone call so that our staff can be expecting you.

What about if my veterinarian is referring us to you for additional care?

If your regular veterinarian is transferring your pet to us for overnight care, we do request that your veterinarian call us before sending you over so that our doctors can become familiar with your pet’s case. We will then set up an appointment time for your pet to be admitted by one of our doctors. Your veterinarian should send medical records and any diagnostic results with you or fax them to us prior to your appointment.
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My veterinarian’s answering machine referred me to you. What should I do?

If you have an emergency with your pet, please call our office at 860.646.6134 so that we can set up an appointment time for your pet to be seen.

What about my veterinarian? Will he/she know that I have come to see you?

When you come into our office, we ask if you have a regular veterinarian. If you provide us with the name of the hospital/clinic, we will fax and/or mail a copy of the medical records from the visit to your regular veterinarian. Reports are faxed to you veterinarian on the morning following the patient’s discharge.

Is there always a doctor there?

Yes, our hospital is always staffed with doctors and technicians.

What are your hours?

Bolton Veterinary Hospital operates as East of the River Veterinary Emergency Monday through Friday from 6:00 P.M. until 8:00 A.M. and from 1:00 P.M. on Saturday through 8:00 A.M. on Monday